![]() ![]() ![]() Cancellation of orders by Consumers will be accepted in accordance with the Consumer Protection Act. Cancellation of orders by business to business customers is not accepted as many orders are despatched on the same day the order is placed. Ordersġ) All contracts of sale made by HPonline shall be deemed to incorporate these terms and conditions, which shall prevail over any other terms from the party ("the Customer") with whom HPonline is dealing. Customers who are Consumers are referred to Clause 13. Please note that special terms apply to Consumers, which prevail over the other provisions of these terms and conditions. In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product.1) "Business Customer" means a customer who is not a Consumer.Ģ) "Consumer" means an individual who is not acting for the purposes of his or her business or profession.ģ) "HPonline" means First Technology National (Pty) Ltd also referred to as "we" or "us" in these terms and conditions.Ĥ) "Catalogue" means the catalogue of products and services offered by HPonline.ĥ) "Force Majeure" means any cause affecting the performance by HPonline of its obligations arising from acts, events, omissions, happenings or non-happenings beyond its reasonable control including (but not limited to) governmental regulations, fire, flood or any disaster or industrial dispute affecting a third party.Ħ) "Normal Working Hours" means 8 am to 5 pm on a Working Day.ħ) "Working days" means Monday to Friday, excluding Public holidays. Office Products and Wireless Returns Policy New electronic items fulfilled by Amazon AU can be returned for change of mind, for a replacement or a full refund of the purchase cost of the item within 30 days of receipt of delivery.For information about returning faulty electronics please see Returning Faulty Items. Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.Ĭamera, Electronics and PC Returns Policy Please see About Marketplace Returns & Refunds for details on Seller returns policies. To return faulty items see our Returning Faulty Items policy.įor items ordered on from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. Unless otherwise stated, original shipping fees for change of mind returns are not refunded. Please Contact Us and see About Items That Can’t Be Returned. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. ![]() You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.
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